Shipping & Delivery
Canada Post Shipping
During warm weather months (May - Sept) our products can be adversely affected due to it's perishable nature. To mitigate risk during those months we provide cold packs free of charge and limit shipping methods to Expresspost and Priority post only.
Order Cancellation & Changes
We do not accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1-866-468-2462 or Comments@HotChocolates.ca
Order Tracking
When your order is shipped, Canada Post will send you a tracking email.
Returns
Due to both the perishable nature of our products and the risk of contamination, we do not accept returns. If there is an issue with the order you have received contact us by telephone at 1-866-468-2462 or by email at comments@hotchocolates.ca.