Hot Chocolates Frequently Asked Questions

Hot Chocolates Online Store Help Centre.

Find answers to FAQs about ordering, shipping, refunds, tracking, delivery updates, and customer service at Hot Chocolates. 

How do I place an order?

Placing an order at Hot Chocolates is simple and secure. Browse our website and select the chocolate products you would like to purchase. Add your items to the cart and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once your order is confirmed, we will prepare it for shipment or in-store pick-up.

What is your refund policy?

All sales are final. Please inspect your order upon arrival and contact us immediately if you receive the wrong item so we can evaluate the issue.

If a refund is approved, it will be processed to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at comments@hotchocolates.ca.

How long does shipping take?

At Hot Chocolates, we aim to deliver every order in the best possible condition and on your requested delivery date. Please note that same-day shipping is not available, as we require at least 48 hours to prepare orders.

We use protective packaging, including insulation and ice packs when necessary, to help maintain product quality during transit. However, shipping timelines are not guaranteed due to factors beyond our control, including weather conditions and carrier delays.

• For more information on our shipping and local delivery options, click here.

Can I track my order?

Yes. Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow the progress and delivery status of your shipment.

Do you ship to PO Boxes?

Shipping to PO Boxes is suspended from April 23 through September 15 due to warmer weather conditions. During this period, we recommend selecting local delivery or in-store pick-up whenever possible.

From September 16 through April 14, shipping to PO Boxes resumes using standard shipping packaging.

What if there is an issue with my order?

If you experience an issue with your order, such as receiving the wrong item, please contact us immediately. Our team will review the issue and work toward a resolution as quickly as possible.

Customer satisfaction is very important to us, and we are committed to providing excellent service with every order.

Can I modify my delivery address?

If you need to change your delivery address, please contact us immediately by email or telephone. Once an order has shipped, we may no longer be able to update the shipping address.

To avoid delays or delivery issues, please ensure all shipping information is accurate when placing your order.

Are there any returns or cancellations allowed?

Once an order has shipped, returns and cancellations are not permitted. We carefully prepare and package all products to maintain freshness and quality.

If you have concerns about your order, please contact our customer support team, and we will do our best to assist you.

 How can I contact Hot Chocolates?

Thank you for reading our Hot Chocolates FAQs page. If you have additional questions or need assistance with your order, please contact Hot Chocolates at comments@hotchocolates.ca.

We are always happy to help and provide you with the best possible chocolate shopping experience. 

• For information specific to Cakebread Artisan Bakery, please see their Wedding & Custom Cake FAQs .