Shipping & Delivery

For large orders, discounts are as follows
  • 5% off of sales of $150 or more before tax
  • 7% off of sales of $250 or more before tax
  • 10% off of sales of $500 or more before tax
  • 15% off of sales of $1000 or more before tax
Local Delivery
$10.00 Flat fee to Courtenay, Comox, Little River, Lazo, Royston, Cumberland and Union Bay.

Canada Post Shipping

During warm weather months (May - Sept) our products can be adversely affected due to it's perishable nature. To mitigate risk during those months we provide cold packs free of charge and limit shipping methods to Expresspost and Priority post only.

Order Cancellation & Changes

We do not accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1-866-468-2462 or Comments@HotChocolates.ca

Order Tracking

When your order is shipped, Canada Post will send you a tracking email.

Returns

Due to both the perishable nature of our products and the risk of contamination, we do not accept returns. If there is an issue with the order you have received contact us by telephone at 1-866-468-2462 or by email at comments@hotchocolates.ca.